gamdom Casino & Sportsbook Data Care

This page describes what we collect when you use gamdom and how we keep that data protected. When you open an account, deposit funds, or participate in tournaments, we receive information about your identity, payment method, and gaming activity. We use these details solely to verify your account, process transactions, and fulfil regulatory obligations.

We do not sell your personal data to third parties. We retain data only as long as necessary for compliance and service delivery. Your data may be processed by payment processors, identity-verification services, and our own hosting infrastructure. We encrypt sensitive information and use standard security practices to prevent unauthorized access.

This policy covers what we collect, how we use it, who has access, your rights, and how to contact us with questions.

What We Collect & Why

Account registration

We collect your email address, password, and basic account preferences when you register on gamdom. This information is required to create your account and allow you to log in. We use your email to send account notifications, password resets, and important policy updates. We do not share your email with external marketing partners.

Identity verification (KYC)

Before your first withdrawal, we require identity verification. We collect a photo of a valid ID document (KTP, passport, or driver's licence) and a selfie holding the document. This process—known as Know Your Customer (KYC)—is required by anti-money-laundering regulations in most jurisdictions where gamdom operates, including in Jakarta, Surabaya, Bandung, Medan, and Semarang. We verify that your identity matches our records and that the document is genuine.

We process KYC documents through a third-party verification service that performs facial recognition and document authentication. Once verified, your documents are encrypted and stored in our secure archive. We retain them for the duration of your account relationship plus seven years afterward for regulatory compliance. You may request deletion of your documents after that period by contacting our support team.

Payment and transaction data

When you deposit or withdraw funds, we collect details about your payment method, the amount transferred, the date and time of the transaction, and your transaction reference. This information is necessary to process your request and reconcile your account balance.

If you use DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we receive only confirmation that the transaction succeeded. We do not store your e-wallet passwords or PINs. If you use mobile banking, local payment, online payment, or e-wallet, we receive your bank account details (account number and name) used for the transfer. We use this information solely to credit or debit your account and to investigate disputed transactions.

Gaming activity and tournament participation

We collect data about every game you play on gamdom: which game (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, or live tables), how long you played, the outcome, and your account balance before and after. This data helps us track your activity, calculate tournament leaderboards, and detect fraud.

For sportsbook markets, we collect which bets you place, the odds, the stake, and the result. We use this to settle your wagers, generate your account statement, and comply with tax reporting requirements in your jurisdiction.

Device and usage information

We collect information about the devices you use to access gamdom: your IP address, browser type, operating system, and timestamps of your login attempts. We use this to detect unusual account access patterns, prevent unauthorized logins, and investigate account-recovery requests. We also track which pages you visit on our website and for how long—this helps us understand which features are popular and where users encounter problems.

How We Protect & Share Your Data

Data storage and encryption

We store all data on encrypted servers. Sensitive information (passwords, payment details, identity documents) is encrypted at rest and in transit using industry-standard protocols. Our servers may be located outside your jurisdiction—data processing may occur across multiple countries as part of our infrastructure. By using gamdom, you consent to this international data transfer.

Third-party processors

We share data with the following third parties only as necessary to provide gamdom services:

• Payment processors: Institutions handling DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers receive transaction details needed to process your request.
• Identity verification services: Third-party vendors perform KYC checks using your ID and selfie.
• Hosting providers: Our website and gaming infrastructure are hosted by cloud providers who operate under data-protection agreements.
• Compliance and fraud detection: We may share transaction data with anti-fraud services and regulatory authorities when legally required.

We do not sell your data to marketing companies, data brokers, or advertisers. We do not use your information to build profiles for targeted advertising.

Cookies and tracking

We use cookies to remember your login session and to track which features you use on gamdom. Cookies are small text files stored on your device; they allow us to recognize you when you return and to improve your experience. We do not use cookies to track you across other websites. You can disable cookies in your browser settings, but this may limit functionality on our platform.

Data retention

We retain your account data (email, gaming history, transactions) for as long as your account is active. After you close your account, we retain this data for seven years for regulatory and tax purposes, then delete it. Identity documents are retained for seven years after your account closes, then deleted. Payment records are kept for seven years to comply with financial-reporting obligations.

Data breaches and security incidents

If we discover unauthorized access to your account or a breach of our security, we notify you immediately via email. We investigate the incident, take corrective action, and file reports with relevant regulatory authorities if required. We do not wait for a formal complaint—we proactively inform users of security issues.

Contact us about privacy

If you have questions about this privacy policy or how we handle your data, contact our support team via in-app chat or email. We respond to privacy inquiries within seven business days. If you believe we have mishandled your data, you may file a complaint with your jurisdiction's data-protection authority.

Summary

We at gamdom collect only the information necessary to verify your identity, process your payments, and manage your account. We encrypt sensitive data, retain it only as long as required, and do not sell it to third parties. Your identity documents remain secure and are deleted seven years after your account closes. Payment data is kept for regulatory compliance only.

Our privacy practices comply with laws in supported jurisdictions. If you have questions, contact our support team. We respond promptly to data-access requests, correction requests, and privacy concerns.